Customer Satisfaction Survey

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Mohawk Valley Community Action Agency, Inc.

Customer Satisfaction Survey

Thank you for taking the time to complete Mohawk Valley Community Action Agency (MVCAA)’s Customer Satisfaction Survey. Your feedback is very important to us!

Your responses in this survey will help us improve our programs and services for families in the Mohawk Valley.

(6 Questions)
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This survey is ANONYMOUS.

If you would like to be contacted regarding your response, you may enter your name and phone number at the end of the survey. This is optional.
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Please rate your experience with the following at MVCAA (click or drag the emoji):* This field is required.
Respectful treatment
Felt safe and comfortable
Received the assistance I needed
Overall experience
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Respectful treatment
Felt safe and comfortable
Received the assistance I needed
Overall experience
Row 0, Column 0Row 0, Column 1Row 0, Column 2Row 0, Column 3Row 0, Column 4
Row 1, Column 0Row 1, Column 1Row 1, Column 2Row 1, Column 3Row 1, Column 4
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Would you recommend MVCAA to family or friends?* This field is required.
YESNO
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Would you contact MVCAA for assistance again if needed?* This field is required.
YESNO
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Please tell us which MVCAA programs you or your family have been involved with:* This field is required.
Angels
Breaking Barriers to Youth Success (Taco Bell Foundation Grant)
Community Café
Community Day (Utica)
Cooling Program
Diaper Distribution Program
Disabilities Service Office (DSO) Recreation and Respite Program
Emergency Services/Homeless Intervention Program (Security Deposit/First Month's Rent)
EmPower
Financial Literacy Program
Foster Grandparent Program/Americorps (FGP)
Getting Ahead Classes
Head Start/Early Head Start (Center-Based)
Head Start/Early Head Start (Home-Based)
Home Energy Assistance Program (HEAP)
Leading in Lead Program
Nutrition Outreach Education Program (NOEP)
Older Youth Training Program
Poverty Simulation
Poverty Symposium
Runaway and Homeless Youth (RHY)
Rural Preservation Program
Section 8
Street Outreach
Strengthening Families
Summer Recreation (Rome)
Summer Recreation (Utica)
Targeted Home Improvement Program (T-HIP)
VITA Tax Preparation
Weatherization Assistance Program
Youth Bash (Rome)
Other
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Did MVCAA help to change your life for the better? Please share:
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Ok
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Is there anything that could have improved your experience with MVCAA?
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Would you be willing to share more about your story or your experience with MVCAA? If so, please enter your name and phone number (OPTIONAL):
NAME
PHONE NUMBER
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Please verify that you are human* This field is required.
Should be Empty: